Customer Support Specialist

Frently is seeking a dedicated Customer Support Specialist to join our team. You will be the first point of contact for our customers, helping them resolve issues and ensuring a positive experience with our platform.

Requirements

• Excellent communication skills in English; additional languages are a plus.
• 1-2 years of experience in a customer support role, preferably in the iGaming industry.
• Ability to handle customer inquiries and complaints with professionalism and empathy.
• Proficiency in using customer support software and CRM systems.
• Strong problem-solving skills and attention to detail.

Duties and Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Resolve customer issues promptly and accurately.
• Document customer interactions and maintain records in the CRM system.
• Provide feedback to the team on common issues and potential improvements.
• Assist in developing and updating customer support documentation and FAQs.

We offer excellent benefits

• Competitive salary and performance bonuses.
• Comprehensive health insurance.
• Opportunities for career growth within the company.
• Team-building activities and social events.