Frently - Services

Managed Services

Our Casino and Sportsbook solution platform offers a fully integrated service model that ensures operational efficiency and player satisfaction. We understand the complexity of running a successful gaming platform, which is why we offer a wide range of support services designed to assist your team in every aspect of the operation.

Customer & VIP Players Support

Live chat + VIP Manager availability

24/7

Our team processes 150,000 chats per month
Supported languages

20+

English, French, Arabic, German, Finnish, Turkish, Portuguese & more

Player Reactivation & Retention

Player engagement is crucial for long-term success. Our reactivation and retention strategies focus on keeping your players engaged.

Targeted Marketing
Personalized Offers
Re-engagement Campaigns

Payment Management Support

Direct relationships with leading payment service providers
Advanced transaction security services
Efficient processing of deposits and withdrawals

Advanced Reporting and BI-Tool

Instant, Real-Time Reporting for Immediate Action
In-depth Player Data & Analytics for Strategic Growth

IT Support

Comprehensive IT Support
Handling Technical Issues and Software Updates
Maintaining System Performance

Media Design

Accelerated Delivery

Achieve custom designs in under 3 months, rather than the 9-month average offered by other providers.
Expert Media Design

Created by iGaming professionals, delivering high-quality, brand-specific designs.

Affiliate Program Management Support

Frently’s Diverse affiliate network
Tracking, Reporting, and Optimization

Content Management Service

Content Management and Regular Updates
Translation Services
Player Engagement

Anti-Fraud Support

Real-time Monitoring
Investigation
Prevention of Suspicious Activities

Platform Management System

Daily Operations and Performance Monitoring
End-to-end operational support
Platform Optimization and Competitiveness

Compliance Support

Regulatory compliance is crucial in the gaming industry. We provide expert support in ensuring that your platform adheres to the latest legal and regulatory requirements across multiple jurisdictions, helping you avoid costly penalties and ensuring a safe environment for your players.